Mediation and Prevention
Mediation services to prevent and resolve conflicts in the workplace.
Individual consultations
Personalized advice for effectively managing workplace conflicts.
Trainings and workshops
Interactive programmes to develop a culture of dialogued improve workplace relationships.
Webinars et Seminars
On-line sessions to enhance mediation and conflict management skills
Deployment of mediation schemes
Assessment of the current situation (SWOT), analysis of internal needs, and definition of the mandate and objectives of the internal mediation framework
Mediation : prevention and resolution of conflicts
Support in conflict prevention and resolution in the workplace: I assess the most appropriate response to the situation you are facing.
Individual consultations
Active listening of each individual in complete confidentiality
Understanding of individual perceptions, needs, and expectations
Preparation of the meeting to ensure a constructive dialogue
Clarification of key issues and verification of commitment to the mediation process.
Joint meetings
Expression of facts and feelings
Reformulating and clarifying each person's words
Mutual listening and respect
Co-construction of solutions in a safe and structured environment
Restoration of dialogue
Clarification of misunderstandings
Emergence of a balanced and lasting agreement.
Team mediations
Restoration of dialogue and collaboration
Expression of individual expectations and collective objectives
Clarification of roles and responsibilities
Implementation of effective and appropriate communication methods
Reestablishment of a calmer work environment, conducive to motivation, engagement, and collective performance.
Project mediation
Anticipation and resolution of tensions between stakeholders
Clarification of expectations, responsibilities, and collaboration methods
Dialogue about each party's interests to reduce the risk of deadlock and ensure better alignment
Establishment of a structured dialogue framework, conducive to building trust and optimizing decision-making.
Deployment of mediation schemes
Organisational diagnosis (SWOT Analysis)
Needs assessment and definition of objectives
Design of the framework and operational processes
Pilot implementation and change management support
Sustainability and integration into internal policies /culture
"Organizations have many reasons to implement an Internal Conflict Management System (ICMS): to uphold a sense of organizational justice, avoid certain procedures, and stay connected to what is really happening... The ICMS can also be particularly relevant in addressing psychosocial risks."
A. Stimec & S. Adijes, la médiation en entreprise, ed. Dunod
